Refund policy

At RetiroRunning, we understand the importance of ensuring our members' satisfaction. Therefore, we have established a refund policy that applies to all our online services and products. This policy covers refunds for purchases made within the last 15 days prior to the refund request.

Procedure for Requesting a Refund:

  1. Contact Support: If you are dissatisfied with your purchase and wish to request a refund, please contact our support team as soon as possible. You can reach us via [contact email] or [phone number] and provide the necessary information to process your request.

  2. Provide Purchase Information: To expedite the process, ensure you provide accurate details about your purchase, such as the transaction date, the type of service or product acquired, and any other relevant information.

  3. Evaluation of the Request: Once we receive your request, we will carefully evaluate it. Refund requests will only be accepted if made within the last 15 days preceding the purchase.

  4. Refund Processing: If your request meets the requirements and is approved, we will process the refund using the original payment method. Please note that refunds may take several days to reflect in your account, depending on the banking institution or payment provider.

Exceptions: This refund policy applies to most services and products offered by RetiroRunning. However, there may be exceptions, and certain products or services may have specific refund policies. Be sure to review the terms and conditions of each service or product before making a purchase.

At RetiroRunning, we are committed to providing you with a quality and satisfactory experience. If you have any questions or need assistance in requesting a refund, feel free to contact our support team.

In the event that Retiro Running ceases its operations, the following refund policies will apply:

  • Refunds will be issued for services paid within the last 15 days before the closure or pause of RetiroRunning.
  • For premium, platinum, and individual services, if they have not been used and were paid within the last 15 days before the closure, refunds will be processed.
  • Refunds for premium services will be partial.
  • Individual services will be fully refunded if paid within the last 15 days before closure.
  • For platinum services that have exceeded 15 days, unfortunately, refunds cannot be processed. However, we maintain our commitment to deliver the t-shirt to platinum service members.